Shipping and Charges

We deliver exclusively to commercial customers, as well as to universities and public institutions.

SYNTHON Chemicals GmbH & Co. KG does not supply private individuals.

1. Delivery

1.1 Delivery services

 Shipping is carried out by DPD (Deutsche Paketdienst) within Germany and the neighbouring countries of the European Union.

 Shipping to all other countries is by FedEx (Federal Express).

 A tracking number to track the delivery will be sent to the customer along with the sales confirmation.

1.2. Packaging and shipping costs

 Packaging and shipping costs are charged at a flat rate per delivery, regardless of the order quantity.

 - within Germany : € 15

 - bordering EU countries : € 35

 - non bordering EU contries: € 70

 - Switzerland: € 70

 - all other countries : € 110

1.3 Export control

 Export of a chemical or item listed in Part 1 of Annex I to the PIC (Prior Informed Consent) Regulation is subject to prior

 notification (information to the recipient country). If this chemical or item is additionally listed in Part 2 or Part 3 of Annex I

 to the PIC Regulation, then in addition to the notification, the explicit consent of the recipient country is required.  Both of these are a

 prerequisite for export and require the cooperation of the customer. Otherwise delivery cannot take place and the purchase contract is invalid.

 The export of chemicals or items listed in Annex V to the PIC Regulation is prohibited.

1.4 End-Use Certificate (EUC)

 For certain chemicals or items, an EUC that has been filled in by the customer is required. The EUC is a prerequisite for shipping to take place in these cases.

2. Payment

We offer the following payment options, which depend on the creditworthiness of the customer.

 - Advance payment of invoice amount

 - Invoice with a 30-day payment term

 - PayPal

 - Credit card

   If payment is made by credit card, the account will only be debited after the sales confirmation has been dispatched.

   Payment by credit card or PayPal incurs additional costs, which are shown at the end of the ordering process after selecting the payment method.